Sophos Anti-Virus for Windows: 'Failed to create DOM document' (error number 0x80040154)
Issue
Installation of Sophos Anti-Virus fails with the error code 00000067. On looking at the Sophos Anti-Virus CustomActions log, you find the error message 'Failed to create DOM document' (0x80040154).
Sophos product and version
SAV for Windows 2000+, version 7.5
What to do
- Open a command prompt and browse to the System32 folder.
- Type the following commands to register these dlls:
regsvr32 msxml3.dll
regsvr32 msxml4.dll
Technical Information
As described in Sophos Anti-Virus for Windows: error 00000067 on installation, when you see error code 00000067, you'll need to look in the Sophos logs for more information.
This solution applies when the Sophos Anti-Virus Install Log for the text 'Return value 3' reads:
Action ended : SetDeviceControlProperty. Return value 3
and the Sophos Anti-Virus CustomActions Log reads:
SetDeviceControlProperty: Failed to create DOM document (0x80040154).
If you need more information or guidance, then please contact technical support.
- Article ID: 43924
- Created: 19 Aug 2008
- Last updated: 17 Jan 2011


