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Sophos Anti-Virus for Windows: 'Failed to create DOM document' (error number 0x80040154)

Issue
Installation of Sophos Anti-Virus fails with the error code 00000067. On looking at the Sophos Anti-Virus CustomActions log, you find the error message 'Failed to create DOM document' (0x80040154).

Sophos product and version
SAV for Windows 2000+, version 7.5

What to do

  1. Open a command prompt and browse to the System32 folder.
  2. Type the following commands to register these dlls:
    regsvr32 msxml3.dll
    regsvr32 msxml4.dll

Technical Information

As described in Sophos Anti-Virus for Windows: error 00000067 on installation, when you see error code 00000067, you'll need to look in the Sophos logs for more information.

This solution applies when the Sophos Anti-Virus Install Log for the text 'Return value 3' reads:

Action ended : SetDeviceControlProperty. Return value 3

and the Sophos Anti-Virus CustomActions Log reads:

SetDeviceControlProperty: Failed to create DOM document (0x80040154).

If you need more information or guidance, then please contact technical support.