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Sophos Anti-Virus for Windows: when re-installing you see the error 00000025

Issue
When re-installing the Sophos Anti-Virus component in a networked environment via the Sophos Control Centre or the Enterprise Console, you see this error in the Control Centre or Enterprise Console:

00000025 - uninstallation of remote management system failed

Sophos product and version
Sophos Anti-Virus managed on a network by Sophos Control Centre or Enterprise Console

What to do

  1. From Windows Control Panel, go to 'Add or Remove Programs'.
  2. Locate 'Sophos Remote Management System' and select 'Remove'.
  3. You will get the error: The feature you are using is on a network resource that is unavailable
    • If you are using Sophos Control Center:
      • Click-on the 'Browse' button and type: \\ServerName\SOPHOS\SAVSCFXP\rms\
      • Select 'Sophos Remote Management System.msi' and click 'Open'.
    • If you are using Enterprise Console:
      • Click-on the 'Browse' button and type: \\ServerName\InterChk\SAVSCFXP\rms\ or \\ServerName\InterChk\ESXP\rms\ 
      • Select 'Sophos Remote Management System.msi' and click 'Open'.
  4. Sophos Remote Management System should now uninstall successfully.
  5. Re-deploy Sophos Anti-Virus from your Sophos Control Center or Enterprise Console.

If you need more information or guidance, then please contact technical support.