PureMessage for UNIX: why are quarantine digests not being generated?
If you have configured PureMessage to generate quarantine digests, but digests are not being generated, check the following (note that instructions differ slightly, depending on which platform and mail transfer agent you are using):
1. Review the list of scheduled jobs in the PureMessage Manager to verify that it contains the commands shown below. Then run those commands at the command line as the PureMessage user ("pmx" by default).
pmx-qindex (adds messages to the PureMessage quarantine)
pmx-qdigest -verbose (generates digests; provides verbose feedback)
pmx-queue run (delivers digests in the message queue)
2. Run the appropriate commands to verify that PureMessage and your mail transfer agent (MTA) are running:
Verify PureMessage Status (All Platforms)
pmx-status
Verify MTA Status (Postfix)
On Linux or BSD, run: ps -uwax|grep postfix
On Solaris, run: ps -ef|grep postfix
Postfix should be displayed as a running process.
Verify MTA Status (sendmail)
On Linux or BSD, run: ps -uwax|grep sendmail
On Solaris, run: ps -ef|grep sendmail
Sendmail should be displayed as a running process.
3. Verify that PureMessage and your MTA are interacting by running the following command and watching for message activity.
pmx-mlog -verbose
This command reads the PureMessage message log. If there is no message activity, proceed to the next step.
4. Verify that a line similar to one of the following exists.
Postfix
In the /opt/pmx/postfix/etc/main.cf configuration file, search for:
content_filter = pmx:127.0.0.1:10025
Sendmail
In the /opt/pmx/sendmail/etc/sendmail.mc configuration file, search for:
INPUT_MAIL_FILTER('Policy','S=inet:3365@localhost,F=T,T=C:5m;\
E:8m;R:4m;S:2m')dnl
If the line for your MTA exists, but there is still no message activity, verify that the correct MTA binary is being used (for example, the MTA version of Postfix included with PureMessage, and not another version of Postfix that is also installed on the system).
If you need more information or guidance, then please contact technical support.
- Article ID: 38055
- Created: 1 May 2008
- Last updated: 24 Oct 2008
