Sophos Anti-Virus for Windows 2000+: Error code and message mapping of errors generated by device control
Issue
Sophos Anti-Virus for Windows 2000+, with device control, may give error codes and messages which are not displayed correctly by Enterprise Console, version 3.0. You may see a message similar to the following:
Sophos Anti-Virus status
Time 04/03/2008 11:27:00
Code a0520000
Description Event Decode Unavailable (Event Number: '-1605238784' Message Code: 'SAVXP.2689728512' Inserts: '80004005', '', '', '', '')
What to do
1. Use the following table to map the error code to the text.
To look up the error, use the string of numbers immediately following SAVXP.
| Look up | Error | |
|---|---|---|
| SAVXP.2689728512 | 0xA0520000 | "The device control service failed to start. " |
| SAVXP.2689728513 | 0xA0520001 | "The device control service failed to stop." |
| SAVXP.542244866 | 0x20520002 | "Use of controlled device type '%1' has been disabled by the administrator." |
| SAVXP.542244867 | 0x20520003 | "Use of controlled device type '%1' has been detected." |
| SAVXP.2689728516 | 0xA0520004 | "Device control failed to disable device: deviceId=%1, errorCode=%2." |
| SAVXP.2689728517 | 0xA0520005 | "Device control failed to enable device: deviceId=%1, errorCode=%2." |
| SAVXP.2689728518 | 0xA0520006 | "Performs device control functions." |
| SAVXP.2689728519 | 0xA0520007 | "Device control failed a configuration read operation: errorCode=%1." |
| SAVXP.2689728520 | 0xA0520008 | "Device control failed to process notification of a configuration change: errorCode=%1." |
| SAVXP.2689728521 | 0xA0520009 | "Device control failed a notify device change operation: errorCode=%1." |
| SAVXP.2689728522 | 0xA052000A | "Device control failed attempting to install a device as disabled: deviceId=%1, errorCode=%2." |
| SAVXP.2689728523 | 0xA052000B | "Device control failed a notify installation troubleshooter operation: deviceId=%1, errorCode=%2." |
| SAVXP.2689728524 | 0xA052000C | "Device control failed a notify installation operation: deviceId=%1, errorCode=%2." |
| SAVXP.2689728525 | 0xA052000D | "Device control failed when checking volume access: device name=%1, errorCode=%2." |
| SAVXP.2689728526 | 0x2052000E | "Device: deviceId=%1 failed to be disabled while in use. It will be disabled when possible." |
| SAVXP.2689728527 | 0x2052000F | "Device control successfully restarted device: deviceId=%1." |
| SAVXP.2689728528 | 0xA0520010 | "Device control configuration reader thread exited because of failure: errorCode=%1." |
| SAVXP.2689728529 | 0xA0520011 | "Device control device change monitor thread exited because of failure: errorCode=%1." |
| SAVXP.2689728530 | 0xA0520012 | "Device control disable device retry thread exited because of failure: errorCode=%1." |
| SAVXP.2689728531 | 0x20520013 | "Use of controlled device type '%1' disabled: deviceId=%2, status=present." |
| SAVXP.2689728532 | 0x20520014 | "Use of controlled device type '%1' disabled: deviceId=%2, status=absent." |
| SAVXP.2689728533 | 0x20520015 | "Use of controlled device type '%1' enabled: deviceId=%2, status=present." |
| SAVXP.2689728534 | 0x20520016 | "Use of controlled device type '%1' enabled: deviceId=%2, status=absent." |
| SAVXP.2689663008 | 0xA0510020 | "Registration of protocol '%1' failed (error: %2)" |
| SAVXP.2689663009 | 0xA0510021 | "Loading resources from '%1' failed (error: %2)" |
2. Update the Sophos Anti-Virus resource file on the Enterprise Console computer.
- Close Enterprise Console.
- From a client running Sophos Anti-Virus 7.5 and above take a copy of SAVRes.dll. By default this is in:
C:\Program Files\Sophos\Sophos Anti-Virus. - Copy the newer SAVRes.dll file taken from step 1 into the location in step 2 as SAVRes.dll.
- Re-launch Enterprise Console.
3. Upgrade to Sophos Enterprise Console, version 3.1 when available.
If you need more information or guidance, then please contact technical support.
- Article ID: 35958
- Created: 17 Mar 2008
- Last updated: 6 Nov 2008
