Sophos NAC: NAC Agent indicates that the computer is quarantined after Agent installation

Issue

NAC Agent indicates that the computer is quarantined if the Agent cannot retreive policy from the NAC server after Agent installation.

Sophos product and version number

Sophos NAC version 3.1

What to do

In this scenario, the computer has full network access, regardless of the Agent icon status.

If you need more information or guidance, then please contact technical support.