When the NAC Agent is installed on a German Windows 2000 SP4 computer, Agent configuration template settings are not applied by policy.
When the NAC Agent is installed on a German Windows 2000 SP4 computer, Agent configuration template settings are not applied by policy. Agent configuration template settings are applied on all other supported operating systems.
What to do
Using Notepad, you can change the following Agent configuration settings in the Agent.ini file located on the computer in the <drive letter>:\Documents and Settings\All Users\Application Data\Sophos\Sophos NAC\Log folder.
Note: If you change the encrypted Agent.ini settings, the NAC Agent will not function.
Logging = <1,2,3>
Default value is 3.
1 - Log error and warning messages
2 - Log error, warning, and informational messages
3 - Log error, warning, information messages, and brief trace messages
LogLifetime=
Default value is 24.
Time, in hours, that the Agent logs are kept on the endpoint before they are cleared and restarted. When an Agent session begins, any log files with a date older than the permitted lifetime value are deleted.
Max Attempts=
Default value is 3.
Maximum number of times that the Agent will attempt communication with the Sophos NAC server for a given operation (i.e., retrieve policy, assess/enforce/remediate, and report).
Retry Delay=
Default value is 5.
Specifies the time, in seconds, that the Agent will wait before initiating another communication attempt with the NAC application server. The Agent retries communication during its initial startup and its continuous assessment intervals; it does not retry communication during a user-initiated compliance check.
Show Errors in Results
Default value is Show.
Shows/hides the error messages in the Results dialog box. Available values are Show and Hide. If the value is Show, error messages are displayed in the Results dialog box and recorded in the errors.htm file located in the <drive letter>:\Documents and Settings\All Users\Application Data\Sophos\Sophos NAC\Data folder. If the value is Hide, error messages are recorded only in the errors.htm file.
Show Exit
Default value is Hide.
Shows/hides the Exit button and the Exit menu option on the dialog boxes; and enables/disables the Exit context menu option and the Close (X) symbol on the dialog boxes. Available values are Show and Hide.
Show Extended Errors
Default value is Show.
Shows/hides the extended error messages in the Results dialog box that are associated with NAC application server communication failures. These extended error messages include the reason and error code. Available values are Show and Hide. If the value is Show, extended error messages are displayed in the Results dialog box and recorded in the errors.htm file located in the <drive letter>:\Documents and Settings\All Users\Application Data\Sophos\Sophos NAC\Data folder.
Show Logging
Default value is Show.
Determines whether the Enable Logging check box displays on the About dialog box. Available values are Show and Hide.
If you need more information or guidance, then please contact technical support.
- Article ID: 35549
- Created: 5 Mar 2008
- Last updated: 13 Nov 2008
