PureMessage for Microsoft Exchange: Blackberry users receive duplicate email messages
Issue
Blackberry users receive duplicate copies of incoming emails. These may be exact copies, or they may have a winmail.dat attachment.
This issue may also be seen on other non-Microsoft email clients.
Sophos product and version
PureMessage for Microsoft Exchange, version 3
Operating system
Any Windows server.
What to do
- In the PureMessage console, go to Transport Scanning|Anti-Spam|'Configure E-mail Subject tagging...'
- Disable all subject tagging.
- Send a test email. The Blackberry user should receive just one copy.
If you need more information or guidance, then please contact technical support.
- Article ID: 34712
- Created: 14 Feb 2008
- Last updated: 25 Nov 2008
