PureMessage for Microsoft Exchange: installation/upgrade stops with error 0x80040e14

Issue
When you try to install or upgrade to PureMessage for Microsoft Exchange, version 3.0, installation stops and the following error appears:

0x80040e14 - idispatch error 3092 unable to start the PureMessage database

Sophos product and version
PureMessage for Microsoft Exchange, version 3.0

Operating system
Windows Server 2003

What to do

Open a command prompt and drop the following SQL files by typing each of these commands on a separate line:
- osql -S .\sophos -E -Q "drop database savexquar"
- osql -S .\sophos -E -Q "drop database savexrprt"
- osql -S .\sophos -E -Q "drop database savexcnfg"
- osql -S .\sophos -E -Q "drop database savexdir"
In Windows Services, stop the MSSQL$SOPHOS service.
Open Program Files|Microsoft SQL Server|MSSQL$SOPHOS|Data. If any of the following files are present, move them to a backup location:
- SavexQuar.mdf
- SavexQuar_log.LDF
- SavexRprt.mdf
- SavexRprt_log.LDF
- SavexCnfg.mdf
- SavexCnfg_log.LDF
- SavexDir.mdf
- SavexDir_log.ldf
Restart the MSSQL$SOPHOS service.
Try installing PureMessage again.

If you need more information or guidance, then please contact technical support.