PureMessage for Microsoft Exchange: installation of spam rules fails with error 0x80020009
Issue
Installation of spam rules fails. The following error is displayed in the AutoUpdate log:
ERROR: Product installation failed: Sophos PureMessage: 0x80020009
Sophos Product and version
PureMessage for Microsoft Exchange, version 3.
What to do
Re-register Microsoft Core XML Services (MSXML) 6.0
- Click Start|Run, type the following command,
Regsvr32 "C:\WINDOWS\system32\msxml6.dll"- Click OK:
If this fails please download, save and run msxml6_x86.msi from the following Microsoft website:
Click Start|Run, type iisreset and press enter to restart all internet services on the server.
If you need more information or guidance, then please contact technical support.
- Article ID: 30127
- Created: 1 Oct 2007
- Last updated: 20 Oct 2008
