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Enterprise Console: error 0000002e displayed when protecting clients

Issue
In Enterprise Console, when you run 'Protect computers', the following error is displayed in the console:

0000002e The computer can no longer be contacted. It may have been shut down, renamed or disconnected, or a required service may not be running. It may be running Windows XP Home.

Sophos product and version

Sophos Anti-Virus for Windows 2000+
Enterprise Console version 2.0 and above

Operating system
Windows XP Pro SP1, SP2

What to do

  1. Disable Simple File Sharing (if the client computer is Windows XP).
  2. Re-run the protect computers wizard, ensuring that you use a domain administrator account, as described in the 'Protect Computers' section of the Startup Guide.
  3. If protection still fails, go to Windows services and ensure that the following services are running:
    • Computer Browser
    • Remote Registry
    • Server
    • Task Scheduler
    • Workstation
  4. Re-run the protect computers wizard.
  5. If protection continues to fail, do the following:
    • To check that access is not being blocked by a firewall (either hardware or software), ensure you are able to browse to the client's C$ share:
      • Go to Start|Run and type in \\<clientname>\c$ (where <clientname> is the name of the computer experiencing the problem)
      • Press Enter.
    • Ensure that 'File and Printer Sharing for Microsoft Networks' is enabled in the 'Local Area Connection properties' for the adapter that the computer is using to connect to the network:
      • From Windows Control Panel, go to 'Network and Dial-up connections'.
      • Right-click the 'Local Area Connections' icon, select 'Properties', click the 'General' tab.
      • In the box that lists components/items used for the connection, ensure that 'File and Printer Sharing for Microsoft Networks' is selected.

If you need more information or guidance, then please contact technical support.