PureMessage for Microsoft Exchange, version 3: upgrade fails with error message
When you try to upgrade to PureMessage for Microsoft Exchange, version 3, from an earlier version of PureMessage, or from MailMonitor, the following message is displayed:
Setup has detected an older incompatible version of the product on this machine. Please uninstall the existing version and run setup again.
What to do
It is important that you uninstall the existing product in the correct way. Refer to the knowledgebase article PureMessage for Microsoft Exchange: how to upgrade, for details of how to do this correctly.
If you need more information or guidance, then please contact technical support.
- Article ID: 29202
- Created: 5 Sep 2007
- Last updated: 18 Sep 2007
