Enterprise Console: during installation of version 3.0, the installation wizard closes down
Issue
During the installation of Enterprise Console 3.0, you see the message:
The wizard was interrupted before Sophos Enterprise Console could be completely installed.
The installation wizard then closes.
Sophos product and version
Enterprise Console 3.0
What to do
- Click Start|Run.
- Type in the command
“C:\sec30\ServerInstaller\Sophos Enterprise Console.msi” FORCEUPGRADE=1
Ensure that you insert the quote marks as shown.
Enterprise Console should now install correctly
Technical Information
When you check the log file %temp%\Sophos Enterprise Console.msi.log, you should see the following error message:
Can not find InstallDriver in ROT table, Return Code = 0x80004005
An extract from such a log contains:
MSI (s) (8C:D8) [12:31:18:544]: Invoking remote custom action.
DLL: C:\WINNT\Installer\MSI48.tmp,
Entrypoint: StartUp
1: The InstallScript engine version currently installed on this machine is adequate.
1: Event 'E3118685' is created MSI (s) (8C!18) [12:31:18:685]: PROPERTY CHANGE: Adding ISStartupEvent property. Its value is 'E3118685'.
1: GetInstallDriver, Can not find InstallDriver in ROT table, Return Code = 0x80004005
1: {D04D1156-E56D-46D6-BD7E-5F94F10157AA}
1: Extract supporting files
1: Failed to extract ISRT.dll, error is 2
1: Failed to extract _IsRes.dll, error is 2
1: Failed to extract _IsUser.dll, Ignore it.
MSI (s) (8C!18) [12:31:19:841]: Note: 1: 2732 2: 0
MSI (s) (8C!18) [12:31:19:856]: Note: 1: 2732 2: 0
1: ISMsiServerStartup Failure, Failed to RegisterMsiServer, Error = 0x80004004
1: MsiServerStartup failed. Abort installation.
Action ended 12:31:19: ISMsiServerStartup. Return value 1603.
Action ended 12:31:19: ISStartup. Return value 3.If you need more information or guidance, then please contact technical support.
- Article ID: 29135
- Created: 4 Sep 2007
- Last updated: 6 Oct 2008
