Enterprise Console 3: cannot clear updating alerts from the Console
Issue
The Enterprise Console reports that a number of computers have updating alerts and warnings. If you right-click the computers and select the 'Acknowledge alerts and errors...' option, the alerts and errors are not listed on any of the three tabs.
Sophos product and version
Enterprise Console 3.0
Operating system
Windows 2003 Server R2 SP2
What to do
NOTE: This procedure only applies to updating alerts and warnings.
- Create a new Group called 'Test'.
- Create a new Updating Policy, and give it a false address for the Primary Server.
- Drag and drop this new Updating Policy onto the new Group called 'Test'.
- Move the computers which are showing alerts into the new 'Test' Group.
- Right-click the 'Test' Group and select 'Comply with'|'Group updating policy'. The computers will try to update but will fail because the update source does not exist. This will write another error to the database.
- Move the computers back to their original groups and force them to comply with the updating policy.
- Once the computers have updated successfully, right-click on them and select 'Acknowledge alerts and errors...'.
- Now select all the alerts and click OK. This will clear the updating alerts and the Enterprise Console will no longer be reporting any updating alerts or errors for these computers.
If you need more information or guidance, then please contact technical support.
- Article ID: 28359
- Created: 7 Aug 2007
- Last updated: 6 Oct 2008
