Enterprise Console: Error alerts cannot be cleared using the Clear Alerts option
Issue
Error alerts in Enterprise Console 3.0 cannot be cleared using the 'Clear Alerts' option.
Sophos Product and Version
Enterprise Console 3.0
Operating System
Windows 2003
What to do
In Enterprise Console:
- Create a group folder called test.
- Create an updating policy called test, with an incorrect updating address.
- Apply the test policy to the test group.
- Drag and drop the client computer into the test group.
- Right-click on the client computer in the test group and select 'Update computers now'. This will generate a new error when updating fails.
- After the new error has appeared, put the client computer back into the original group folder.
- Right-click on the client computer and select 'Update computers now'. The error will disappear.
If you need more information or guidance, then please contact technical support.
- Article ID: 28052
- Created: 27 Jul 2007
- Last updated: 1 May 2008
