Antivirus and Security Software from Sophos

Psst, Mac user! We have a free Mac anti-virus just for you.

Online support

Product maintenance

Contact support

Support services

Resource centers

UK IT Security Events

Get the low-down on our cup winning security solutions to provide you with a defence dream team

Enterprise Console: uninstall fails with error 1721

Issue
When you try to uninstall Enterprise Console 2.0, using Add/Remove Programs, you get the error:

Error: 1721 there is a problem there is a problem with this installer package, a program required could not be run.

Sophos product and version
Enterprise Console, version 2.0

Operating system
Windows 2003 SBS SP2

What to do

Refer to the knowledgebase article Installation errors: troubleshooting installation errors using MSI logs


If you need more information or guidance, then please contact technical support.