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Enterprise Console: why haven't my computers upgraded?

Despite upgrading to Enterprise Console version 3 or above, your computers running Sophos Anti-Virus for Windows 2000+ have not upgraded to version 7 or above.

What to do

There are a number of possible causes. Check all of the following:

1. Checking in EM Library

  1. Open EM Library using one of these methods:
    • In Sophos Enterprise Console, on the toolbar, click 'Libraries'.
    • Select Start|Programs|Sophos|EM Library|Sophos EM Library Console.
  2. In the EM Library console right hand pane, check the Parent website. It should be one of:
    • http://es-latest-3.sophos.com/update
    • http://es-central-3.sophos.com/update
    If it is not, click 'Select parent' and select a location to download your updates from. Use the instructions in the upgrade guide.
  3. In the left hand pane, double-click your server, then double-click 'Packages'.
  4. Select 'Subscribed'.
  5. Check that you are subscribed to the latest packages. If you are not:
    • Select 'Unsubscribed'.
    • Right-click the package you want.
    • Select 'Subscribe'.
    • When prompted to create a central installation directory (CID), select 'Yes' and follow through the wizard.
  6. Check that you are subscribed to the 'Latest (SAV + IDEs)' version. If you are not, subscribe to the correct one, as described above.

2. Checking in Enterprise Console

  1. Open Enterprise Console.
  2. In the Enterprise Console 'Policies' pane, right-click your Updating policy.
  3. Select 'View/Edit policy'.
  4. Select 'Windows 2000 and later', and click 'Configure'.
  5. From the 'Address' dropdown list, select
    • \\<server>\InterChk\SAVSCFXP if you use Sophos Client Firewall
    • \\<server>\InterChk\SAVXP if you do not use Sophos Client Firewall
  6. Click 'OK'.
  7. Click 'Close' to save your Updating policy.
  8. After your computers have updated, ensure that they comply with the Updating policy:
    • In the Enterprise Console 'Groups' pane, right-click your group.
    • Select 'Comply with'
    • Select 'Group updating policy'.

If you need more information or guidance, then please contact technical support.