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Enterprise Console: Fixing a port conflict between Bloomberg applications and Enterprise Console

Issue
If computers appear in the Enterprise Console as unmanaged, and the Windows Event Log shows that the Enterprise Console service is failing to start, it is possible that there is a port conflict between Enterprise Console and a Bloomberg application.

Sophos Product and Version
Enterprise Console

Operating System
Windows

What to do

  1. Click Start|Run... and type regedit to open the Registry.
  2. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Message Router.
  3. Double click the ImagePath value in the right hand pane and edit the string to change ssl_port value from 8194 to 8195. (Note: You only need to change this once on the server.)
  4. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Messaging System\Router
  5. Double click the ServiceArgs value and edit the string to change the ssl_port value from 8194 to 8195 .
  6. Go to the folder C:\Program Files\Sophos Enterprise Manager\Library and open the file mrinit.conf in a text editor such as Notepad and change the line:
    "ClientSSLPort"=dword:00002002
    to 
    "ClientSSLPort"=dword:00002003
    The change is effective on any client computers which have Sophos Enterprise Console installed.
  7. For client computers on which Enterprise Console is already installed, you must also change the mrinit.conf file in the folder C:\Program Files\Sophos Sweep for NT\<name of CID> as in step 6.
  8. The client computers must then be reprotected from Enterprise Console.
  9. In Windows Services stop and start the Sophos Message Router service.
    It will take between ten minutes and one hour for the workstations to be updated with the new policy. Alternatively force the policy on to one or more machines.
  10. To confirm the change, open a command prompt in Windows and run the command:
    netstat -a
    to list active connections
  11. Confirm that the server is listening on port 8195

If you need more information or guidance, then please contact technical support.