Sophos

Online support

Product maintenance

Contact support

Support services

Sophos Anti-Virus: installation of package failed because of error during package decoding

Issue
Update reports that installation of package failed because of an error during package decoding.

You may see additional issues, including

Sophos Product and version
Sophos Anti-Virus

Operating system
Windows

What to do (pre Vista)

  1. Delete the contents of
    • C:\Program Files\Sophos\AutoUpdate\Cache
    • C:\Program Files\Sophos\AutoUpdate\data\warehouse
  2. Run the update again

If this fails, remove all Sophos components and reinstall them.

What to do (Vista)

  1. Delete the contents of
    • C:\ProgramData\Sophos\AutoUpdate\Cache
    • C:\ProgramData\Sophos\AutoUpdate\data\warehouse
  2. Run the update again

If this fails, remove all Sophos components and reinstall them.

If you need more information or guidance, then please contact technical support.