Sophos Anti-Virus: installation of package failed because of error during package decoding
Issue
Update reports that installation of package failed because of an error during package decoding.
You may see additional issues, including
- Low disk space
- Large number of files in the c:\windows\temp\sophos_autoupdate1.dir\ folder, typically can go to over 1GB in size. These can be safely deleted.
- ALC log shows downloading to product cache as successful but the installation of, for example, Package Savxp fails ... (during package decoding).
Sophos Product and version
Sophos Anti-Virus
Operating system
Windows
What to do (pre Vista)
- Delete the contents of
- C:\Program Files\Sophos\AutoUpdate\Cache
- C:\Program Files\Sophos\AutoUpdate\data\warehouse
- Run the update again
If this fails, remove all Sophos components and reinstall them.
What to do (Vista)
- Delete the contents of
- C:\ProgramData\Sophos\AutoUpdate\Cache
- C:\ProgramData\Sophos\AutoUpdate\data\warehouse
- Run the update again
If this fails, remove all Sophos components and reinstall them.
If you need more information or guidance, then please contact technical support.
- Article ID: 25599
- Created: 25 May 2007
- Last updated: 6 Oct 2008
