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Sophos Anti-Virus: issues on computers running Ranger software

Issue

You are experiencing one of the following issues:

Sophos product and version

Enterprise Console 3.0
Sophos Anti-Virus for Windows 2000+ version 7.0.6
Sophos Anti-Virus SBE 7.0.6

Ranger Products

Ranger for Networks      5.8 (5.8.1203)
Ranger Remote Control   9.0.1

Operating system

Windows 2000 SP4
Windows 2003 SP2
Windows XP Professional SP2
Windows Vista (32-bit)

Technical Information

Ranger has a number of security policies which can change mappings of drives and permission's of accounts. This can cause issues with the installation and updating of Sophos Anti-Virus.

What to do

Take the following steps under the Enterprise Console|Policies: Anti-virus and HIPS policy. This will allow Ranger for Networks and Ranger Remote Control to work normally.

1. Folder Exclusions from scanning

In  Anti-virus and HIPS policy, select On-access|Windows exclusions, and add the following folders and files to the 'Excluded items' list:

C:\Program Files\Ranger\
C:\Program Files\Ranger Reporter\
C:\Program Files\Ranger Remote Control\
C:\Program Files\Sentinel Replication Tools\
C:\Windows\System32\LogFiles\Sentinel Replication\

2.  Files to be authorized

In Anti-virus and HIPS policy, select Authorization|Authorization Manager, and add following files to Suspicious files, Suspicious behaviour and Buffer overflow:

Secmon.exe,
client32,
runplugin
ranger.bat

If problems persist switch off HIPS functionality in the Anti-virus and HIPS policy, by clicking HIPS runtime behavior, and deselecting 'Detect suspicious behavior'.

Further information from Sentinel Products:

Ranger for Networks - Quick Start Guide
http://www.rangersuite.com/files/qs_guide/rfn.pdf

Ranger Desktop and Start Menu are not displayed when logging on
http://www.rangersuite.com/Articles/view/0000000178

If you need more information or guidance, then please contact technical support.