Sophos Endpoint Security and Control: how to view log files

This article describes how to view some of the log files found in current versions of Sophos Endpoint Security and Control:

• AutoUpdate log
• Sophos Update Manager
• Remote Management System logs

Note: You should log in to the computer with an account that is both a Windows administrator and Sophos administrator to ensure you can view these files.

What to do

AutoUpdate log

To view the Sophos AutoUpdate log file:

1. Right-click the Sophos shield in the system tray (the bottom right-hand corner of the screen).
2. Select 'Open Endpoint Security and Control'.
3. On the home page of the application, under Updating, select 'View updating log'
4. Look in the 'Message' column for any error messages, these all start with the word 'ERROR'. New entries are appended to the top of the file.

Sophos Update Manager (SUM) log files

To check for error messages in the SUM log files:

1. Browse to: \Program Files (x86)\Sophos\Enterprise Console\SUM\Logviewer.exe
2. Filter the log to show Errors, Information, Warnings as required.

Remote Management System log files

Errors that involve connectivity or timeout problems can originate with the Remote Management System (RMS). These logs can be found in several locations. Check them for error messages.

Other log files

Please refer to Enterprise Solutions: Windows 2000+ log files for information about other log files.