Reduced performance with some applications after installation
With Sophos
What to do
You can find instructions on how to exclude items from on-access scanning in the following documentation:
- Enterprise Console - How to exclude items from scanning on your Windows 2000/XP/2003 computers
- Windows NT - Sophos
Anti-Virus for Windows NT user manual - Windows 95/98/Me - InterCheck for Windows 95/98/Me advanced user guide.
Exclude the files and folders mentioned below to resolve this issue for the listed operating systems and software.
Note: You must use the wildcard character '?' to substitute for other parts of the file or folder name. To exclude a printer, type 'LPT1' in the list of exclusions.
Windows NT/2000/XP/2003
| Product | Files or folders to exclude |
|---|---|
| Iris Accounts | ????????.PMD |
| Knowledgist from Invention Machine | kn??????.tmp Exclude scanning of remote files. Ensure that .tmp is not in the executables list. |
| HP DeskJet 720c | HPFCSS14.INI HPFDJC14.INI |
Windows 95/98/Me
| Product | Files or folders to exclude |
|---|---|
| SAGE Line 50 SAGE Instant Accounts SAGE Line 50 Financial Controller | ????????.coa ????????.dta ????????.sld ????????.sly ????????.srt If you have problems using a local printer with any version of SAGE, also exclude: LPT1 |
| SAGE Line 100 | ????????.sk? ????????.rpg ????????.rin ????????.rnd ????????.rel ????????.dfp If you have problems using a local printer with any version of SAGE, also exclude: LPT1 |
| SAGE Job Costing | ????????.dta ????????.ldb ????????.mdb If you have problems using a local printer with any version of SAGE, also exclude: LPT1 |
| Pegasus Opera | ????????.dbf ????????.cdx ????????.idx ????????.fpt ????????.frt ????????.frx ????????.plb opera.sys |
| Iris Accounts | HPBLGBG.DRV ????????.PMD ????????.TTL ????????.DDU ????????.LCK |
| Caseware Accounts | ????????.DBF ????????.CDX ????????.FPT ????????.CVW |
| HCSS estimation software (including HeavyJob and HeavyBid) | ????????.vd7 ????????.dat ????????.hdr ????????.vld ????????.k1 ????????.k2 ????????.k3 ????????.k10 |
| HP DeskJet 720c | HPFCSS14.INI HPFDJC14.INI |
If you need more information or guidance, then please contact technical support.
- Article ID: 13595
- Created: 24 Aug 2005
- Last updated: 2 Feb 2012
