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File and folder exclusions do not always seem to work
You have added file and folder exclusions to Sophos
This happens because the operating system sometimes accesses a file or folder using its long path, and sometimes its short path.
What to do
You can configure exclusions locally or use Enterprise Console to configure exclusions centrally on managed computers.
- To ensure that exclusions are always applied, enter the exclusion using both the long and short paths. All possible combinations must be excluded.
For example, to exclude C:\Program Files\Sophos, you must exclude:
C:\Program Files\Sophos\
C:\Progra~1\Sophos\
If you need more information or guidance, then please contact technical support.
- Article ID: 13045
- Created: 5 May 2005
- Last updated: 30 Jul 2009
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