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Sophos Endpoint Security and Control: technical FAQs

If you are:

please review the articles listed below.

Installation notes

Sophos Endpoint Security and Control support pack: installation advice

How to upgrade to the new Sophos enterprise products

Enterprise Console: managed upgrade from Sophos Anti-Virus for Windows version 6

Installing Sophos Anti-Virus current versions in a NetWare environment

Sophos Anti-Virus for Windows: configuring Windows XP SP2 and Windows 2003 SP1 computers before installing Sophos Anti-Virus

Enterprise Console: cannot deploy to a Windows Vista computer

Sophos Anti-Virus for Windows: including Sophos Anti-Virus current versions in a disk image

Sophos Anti-Virus for Windows 2000+: installation fails if another anti-virus product is present

Sophos Anti-Virus for Windows 2000+: installing on computers running encryption software

Sophos Anti-Virus for Windows 2000+: installing without on-access scanning on servers

Sophos Anti-Virus for Windows 95/98/Me: upgrading Windows 95/98/Me workstations to the current version automatically

Enterprise Console

Enterprise Console: error [VE_BADCERT]:7 or [0x00000017] when installing Sophos Anti-Virus

Enterprise Console: error 0000002c when deploying Sophos Anti-Virus for Windows 2000+ to remote domains

Enterprise Console: error "RMS configuration file cac.pem not found"

Enterprise Console: installation of Sophos Autoupdate failed [0x00000008]

Enterprise Console: remote task scheduling and installation on Windows 2000/XP/2003 computers

PureMessage for Windows/Exchange

PureMessage for Windows/Exchange: error 1603 when reinstalling on a server

Sophos Anti-Virus for Windows

Sophos Anti-Virus for Windows: Sophos AutoUpdate error codes

Sophos Anti-Virus for Windows: Sophos AutoUpdate fails with error code 80040f09

Sophos Anti-Virus for Windows 2000+

Sophos Anti-Virus for Windows 2000+: despite a successful update, Sophos AutoUpdate reports "Update has failed"

Sophos Anti-Virus for Windows 2000+: error 3002 reported during installation

Sophos Anti-Virus for Windows 2000+: recommended scanning settings

Sophos Anti-Virus for Windows 2000+: the Sophos Anti-Virus shield icon is not displayed on Windows 2000 computers

Sophos Anti-Virus for Windows 95/98/Me

Sophos Anti-Virus for Window 95/98/Me: installation of current version fails if Sophos Anti-Virus is already present

If you need more information or guidance, then please contact technical support.