Sophos

Online support

Product maintenance

Contact support

Support services

Enterprise Console: error "RMS configuration file cac.pem not found"

With Enterprise Console, the following error can be returned during the installation of the Sophos Remote Management System (RMS) package:

RMS configuration file cac.pem not found

The error number 1722 may also be returned.

Check the RMS install log. By default this is located in %windir%\temp\Sophos RMS install log.txt.

What to do

  1. Ensure that the files 'cac.pem' and 'mrinit.conf' are present in the appropriate Central Installation Directory (CID). For Windows XP this would usually be \\<servername>\InterChk\ESXP.
  2. If the above files are not present in that folder, copy them to that location from \\<servername>\SophosEM.
  3. On the affected workstation, re-run the installer from the folder:
    \\<servername>\interchk\ESXP\
    The files cac.pem and mrinit.conf should then be copied from the server to the folder C:\Programs Files\Sophos\Remote Management System on the workstation, and installation should complete correctly.

If this does not work:

  1. Copy the files 'cac.pem' and 'mrinit.conf' from:
    \\<servername>\InterChk\ESXP\
    to:
    C:\Program Files\Sophos\Remote Management System\
    on the affected workstation.
    Note: You may need to create this folder manually.
  2. Then re-run the installer from:
    \\<servername>\InterChk\ESXP\

If problems persist:

  1. Rename the CIDs.
  2. Delete the CIDs from your EM Library installation.
  3. Add and configure a new CID for each package.
  4. Once your are sure that the files have downloaded and installed correctly, delete the old renamed CIDs.

If you need more information or guidance, then please contact technical support.