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PureMessage for Windows/Exchange - virtual memory fragmentation while Exchange information store scan is active

A number of PureMessage for Windows/Exchange customers have reported issues with the Microsoft Exchange store process (Store.exe). Warning number 9582 and error number 9582 are reported in the application event log. This happens because the contiguous virtual address space has decreased to less than 32MB.

What to do

  1. Follow Microsoft's webcast guidance.
  2. If problems persist, contact Sophos technical support.

If you need more information or guidance, then please contact technical support.