Password recovery options in SafeGuard Enterprise products

Issue
This article describes which password recovery options are covered within the different SafeGuard Enterprise products.

Known to apply to the following Sophos product(s) and version(s)
SafeGuard Device Encryption

Operating systems
All supported operating systems

What To Do

This table shows recovery scenarios and their coverage in our different SafeGuard Enterprise products:

SafeGuard Enterprise		Management Center	Web HelpDesk	Local Self Help
Online Client Recovery	Utimaco VBE	yes	yes	yes1
	BitLocker	yes	yes	no
Offline Client Recovery (no BitLocker support in Offline Client)	Utimaco VBE	yes	yes	yes2
Virtual Client	Utimaco VBE	yes	yes	no

1) As of version 5.50 for user id / password logon and as of version 5.60 for User ID / password and non cryptographic token log on. Token only log on is not supported!

2) As of version 5.40 for user id / password logon and as of version 5.60 for User ID / password and non cryptographic token log on. Token only log on is not supported!

Hint: SGN Web Self Help only covers Utimaco encryption recovery, not BitLocker recovery.