Whitelisting

Make sure our emails make it into your inbox

Want to make sure Sophos's emails get past your filters and land in the "in" box? Here are whitelisting tips for Outlook 2003, AOL, Yahoo, Hotmail, Gmail, and Mozilla Thunderbird:

Browser

New subscriber

Existing subscriber

Outlook 2003

To add our “From Address” to your Safe Senders list:
  1. On the Tools menu, click Options.
  2. On the Preferences tab, click Junk E-mail.
  3. On the Safe Senders tab, click Add.
  4. In the Add Address, add the Sophos from Address.
  5. Click OK.

AOL

To add our "From Address" to your AOL Address book:
  1. Click the Mail menu and select Address Book.
  2. Wait for the address book window to pop up, and then click the Add button.
  3. Wait for the Address Card for New Contact window to load.
  4. Paste the Sophos "From Address" into the Other E-Mail field.
  5. Make our From Address the Primary E-Mail Address by checking the associated check box.
  6. Click the Save button.
If you find our email in your AOL Spam Folder
  1. Open the email and then click the This Is Not Spam button.
  2. Add our "From Address" onto your Address Book as described in the new subscriber information.

Gmail

To add our "From Address", to your Gmail Contacts List:
  1. Click Contacts along the left side of any Gmail page.
  2. Click Add Contact.
  3. Copy and paste our "From Address", into the primary email Address dialog box.
  4. Click Save
If you find our email in your Gmail Spam Folder:
  1. Click Spam along the left side of any Gmail page.
  2. Check mark the box next to our email
  3. Click Not Spam button along the top.

Hotmail

To add our "From Address" to your Hotmail Safe List:
  1. Open your mailbox and click Options (upper right hand corner).
  2. Click the Junk E-Mail Protection link (top of page).
  3. Select the Safe List link (2nd from bottom).
  4. Copy and paste our "From Address" into the dialog box titled Type an Address or domain.
  5. Click the Add button next to the dialog box.
If you find our email in your Hotmail Spam Folder:
  1. Open the email and click on the not junk button
  2. Check to see if our "From Address" is in your block senders list
  3. If you see the "From Address" in this list, select it and click the remove button.
  4. Add our  "From Address" into your safe list as outlined in the new subscribers information

Mozilla Thunderbird

To add our "From Address" to your Thunderbird Address Book and configure your Junk Mail Controls to white list your Address book:
  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
  4. Under the Contact tab, copy and paste our "From Address" into the Email dialog box.
  5. Click OK.
White list your Personal Address Book:
  1. From the main drop down menu, select Tools -< Junk Mail Controls...
  2. This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter
  3. Under the Settings tab, update the White Lists module by selecting Personal Address Book from the pull down menu and then check mark the box next to Do not mark messages as junk mail.
  4. Click OK.
If you find our email in your Mozilla Thunderbird Junk Mail Folder:
  1. Right click on our email and choose Mark As Not Junk.

Yahoo

To set up a filter to redirect our emails to your inbox:
  1. Open your mailbox and click on Mail Options (upper right hand corner).
  2. Select Filters (bottom left corner).
  3. Click the Add link on the Filters page.
  4. Update the From header: rule with the following 2 pieces of information: contains" and our "From Address" (This tells Yahoo to identify our newsletter based on its From Address.
  5. Click the Choose Folder pull down menu and select inbox.
  6. Pick the Add Filter button.
If you find our email in your Yahoo Bulk Folder:
  1. Open the email and click the Not Spam button
  2. Check to see if our "From Address" is in your blocked Addresses list.
  3. If you see our "From Address" in this list, select it and click the remove block button.
  4. Set up a filter as outlined in the new subscriber information

Other email clients

If you are using a web mail system or email application not listed above, the instructions for whitelisting our "From Address" will depend on the email application you are using.

In most cases, adding our "From Address" to your Address book, safe list, white list or contact list will be sufficient.

Further information on how to do this will be in your email clients help files, instruction manual or through technical support.