Sophos for Microsoft SharePoint: error 'Exclusions could not be applied'

  • ID dell'articolo: 53933
  • Aggiornato: 02 lug 2012

Issue

During installation or removal of Sophos for Microsoft SharePoint, an error message is displayed:

Setup was unable to add [remove] exclusions folders to [from] Sophos Anti-Virus. Setup will now proceed but please contact technical support for information on how to perform this operation manually

Typically this issue appears on an Enterprise Console-managed system. Sophos Anti-Virus exclusions might fail to be configured on a managed system.

First seen in

Sophos for Microsoft SharePoint

What to Do

  • If your computers are managed by enterprise console:

You must manually update the exclusions following installation or removal of Sophos for Microsoft SharePoint.

  • If your computers are not managed by enterprise console, you must manually update your exclusions in Sophos Anti-Virus:
  1. Open Sophos Anti-Virus, select Configure|On-access scanning|Exclusions
  2. Exclude the folder 'C:\Program Files\Sophos\Sophos for Microsoft SharePoint\Temp' (if you installed the product in the default location).
  3. Open Sophos Anti-Virus, select Configure|On-demand extensions and exclusions|Exclusions
  4. Exclude the folder 'C:\Program Files\Sophos\Sophos for Microsoft SharePoint\Temp' (if you installed the product in the default location).

 

 

 

 
Per maggiori informazioni o per assistenza, vi preghiamo di contattare il supporto tecnico.

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