Sophos Anti-Virus for Linux: cannot start web GUI after a custom installation

  • ID dell'articolo: 22165
  • Aggiornato: 05 mar 2010

If you make a custom installation of Sophos Anti-Virus for Linux, you may be unable to start the web GUI afterwards.

This happens if you install to /root, a directory which the sophosav user does not have access to.

Note: This will also prevent savscan working for non-root users.

What to do

Install to a directory which is accessible the sophosav user.

Technical details

This can happen if you do the following on some combinations of operating system:

  1. Log onto the Linux end user computer (endpoint) as root/
  2. Copy and extract the Sophos tar file.
  3. Run a custom installation to /root/sophos-av
  4. Enter the credentials for the web GUI, and these are accepted.
  5. Try to open the web GUI. This fails.

Per maggiori informazioni o per assistenza, vi preghiamo di contattare il supporto tecnico.

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