Unable to start the installer

  • ID dell'articolo: 119547
  • Aggiornato: 01 lug 2013

Issue

SAVUpdate fails to complete and lists the following error before exiting:

/opt/sophos-av/bin/savupdate -v5
Error: Unable to start the installer

Attempting to uninstall Sophos Anti-Virus produces the following error:

/opt/sophos-av/uninstall.sh
ImportError: No module named site

First seen in

Sophos Anti-Virus for Linux 9.0.0

Cause

This issue can be caused when a legacy version of Python from older versions of Sophos Anti-Virus has not been removed during an upgrade.

What To Do

This issue is due to be resolved in Sophos Anti-Virus 9.3.0 which is due for release in August 2013. In the interim the issue can be resolved manually simply by removing the legacy version of Python as follows:

  1. Check for the presence of multiple files call python*.zip in the following location:
    /opt/sophos-av/engine

    For example you may see python27.zip and python24.zip

  2. If /opt/sophos-av/engine/python24.zip exists, delete this with following command:
    rm /opt/sophos-av/engine/python24.zip

  3. Attempt an update once more:
    /opt/sophos-av/bin/savupdate


 
Per maggiori informazioni o per assistenza, vi preghiamo di contattare il supporto tecnico.

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