Sophos Control Centre: Error a0050013 - cannot access CSIDL appdata folder, reason unspecified error

  • ID dell'articolo: 29118
  • Aggiornato: 27 feb 2013

Issue
The following error is returned when the user attempts to open the Control Centre:

a0050013 Cannot access CSIDL_APPDATA folder. Reason: Unspecified error.

 

Sophos Product and Version
Sophos Control Centre 2.0.1

Operating System
Windows 2003 SP1

What to do

On the server, check the permissions in the folder C:\Documents and Setting\All Users\Application Data\Sophos.

It should have:

  • Administrators - Full Control
  • Creator Owner - Special Permission (Full Control on all subfolders and files)
  • Power Users - Modify, Read and Execute, List, Read and Write
  • System - Full Control
  • Users - Read and Execute, List, Read and Special

You can then clear the alert from the Control Centre.

 
Per maggiori informazioni o per assistenza, vi preghiamo di contattare il supporto tecnico.

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