SafeGuard LAN Crypt Client: Unexpected behavior after installing SafeGuard LAN Crypt and eTrust Antivirus on the same computer

  • ID dell'articolo: 108957
  • Aggiornato: 29 ott 2010

Issue
After installing SafeGuard LAN Crypt on a computer that is virus protected by eTrust Antivirus 7.1 / 8.1, the system does not behave as before.

For example, MMC and Regedit cannot be started.

Product
SafeGuard LAN Crypt 3.5x

Client OS

Windows XP SP2 Professional Edition, Windows XP SP3

What to do

To solve this issue or to circumvent this behavior, it is necessary to adjust some filter related settings of eTrust.

In order to do so, please change the following setting within the registry:

Under HKLM\SYSTEM\CurrentControlSet\Services\Ino_Fltr\Setting add a DWORD "Controls" with an value of "3".

Additionally, it is possible to import the registry file below.

http://sophserv.sophos.com/repo_kb/108957/file/108957-eTrust_fix.txt

Note: Rename the file into .reg before importing.


 
Per maggiori informazioni o per assistenza, vi preghiamo di contattare il supporto tecnico.

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