Manual installation of SafeGuard Easy hangs on selecting encryption mode

  • ID dell'articolo: 108563
  • Aggiornato: 29 apr 2010


Product
SafeGuard Easy multi-platform 4.5x

Client OS

Windows XP SP2 Professional Edition

Server OS

None

Question

Manual installation of SafeGuard Easy hangs on selecting encryption mode

Answer

On some notebooks (e.g. Wortmann Terra Anima 2100) the installation of SafeGuard Easy stops at the following screen:



This is caused by the configuration program of the buildin touchpad. This program is shown as an icon in the taskbar and can only be stopped using the task manager (process name e.g. ktp.exe). Stopping this process will make the installation succeed.

This program has only to be disabled during the installation. Once SafeGuard Easy is ready installed there are no known issues with this program.

Another workaround is to install SafeGuard Easy unattended via command line.

 
Per maggiori informazioni o per assistenza, vi preghiamo di contattare il supporto tecnico.

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