After the installation of SafeGuard Easy a new partition with unallocated space appears

  • ID dell'articolo: 108114
  • Aggiornato: 27 giu 2009


Product
SafeGuard Easy multi-platform 4.5x

Client OS

Windows XP SP2 Professional Edition

Server OS

None

Question

After the installation of SafeGuard Easy a new partition with unallocated space is displayed in the Disk Management



Answer

This behavior can occur if SafeGuard Easy was installed with the so called Compaq switch.

This option leaves the MBR virtually unchanged. This is necessary on certain Compaq Systems (and possibly on others too) to enable access to the setup partition. Click "On" to keep the original MBR. If you do not want to set this option, select "Off". This option can be selected with all encryption modes (Full disk encryption, Partitioned, Boot protection).

As mentioned in the manual it is not recommended to install SafeGuard Easy in this way by default. We recommend that you only select this option if it is necessary.


To solve this issue it is necessary to perform three steps:

1. Uninstall SafeGuard Easy
2. Clean the partition table of the system affected by using Microsoft fixmbr for example.
3. Reinstall SafeGuard Easy without using the Compaq switch.

Note: In case that the unallocated disk is formatted this will crash the operating system. It should stay untouched for that reason


keywords: sge

 
Per maggiori informazioni o per assistenza, vi preghiamo di contattare il supporto tecnico.

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