Case Study: Hong Kong University of Science and Technology

Télécharger Hong Kong Polytechnic University

The Hong Kong Polytechnic University is the largest governmentfunded tertiary institution in Hong Kong in terms of enrolment. It has 22,000 full-time and part-time students enrolled in a wide range of courses and disciplines and 3000 staff. To protect the internal and external communication system for students and staff against virus threats, the university decided to use a Mirapoint solution powered by Sophos’s virus detection engine. Télécharger maintenant

"We could not find the kind of filtering flexibileness offered by PureMessage in any other anti-spam solution."
Lawrence HY Law, Information Technology Services Center Director

Fact file

Sector: Higher education
Location: Hong Kong
Environment: 10,000 users receive more then 100,00 emails per day through two Pentium III and Free BSD servers
Solution: PureMessage, part of Email Security and Control

Business challenge

  • The university was receiving a massive amount of complaints from users about spam and wanted a solution that could calculate spam probabilities for individual users. Close to 30% of emails were offensive spam and could have adversely affected the university's reputation.

Technology solution

  • PureMessage allows users to set their own spam defaults, based on the probability of messages being spam, at a level they feel comfortable with.
  • An option is available for users to be included in, or excluded from, some marketing mailing lists, which allows additional choice and flexibility.
  • PureMessage's scalability means the university can add even more email users in the future.

Business results

  • Since rolling out PureMessage to all users, the IT department has had fewer complaints about spam.
  • During the outbreak of the Sobig-F virus, the university was able to prevent the virus from entering the email gateway and did not experience any network problems.

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