Web browser crashes intermittently - swi_filter.dll the faulting module

  • ID de l'article 120316
  • Mis à jour : 29 janv. 2014

Issue

When launching or navigating web pages in Internet Explorer you see the following dialog:

Internet Explorer has stopped working.

Note: swi_filter.dll is named as the faulting module and 3.3.2.0 is version of the file.

Users of Google Chrome may see the message: "Whoa! Google Chrome has crashed.".

This issue is intermittent in nature and therefore may be difficult to reproduce.

First seen in

Sophos Cloud Managed Endpoint

Cause

This is a known issue with Sophos Anti-Virus 10.3.5.

What To Do

This issue has been fixed in the Sophos Anti-Virus version 10.3.7, which is being released globally starting on Friday 24th January 2014.

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