Determining the Endpoint ID of a Sophos Cloud or UTM managed computer

  • ID de l'article 119652
  • Mis à jour : 18 févr. 2014

This article explains how to determine the 'Endpoint ID' of a computer managed by Sophos Cloud or UTM. Support may ask you to locate this information in order to trace messages for a given computer.

Known to apply to the following Sophos product(s) and version(s)

UTM Managed Endpoint (Windows 2000+)
Sophos Cloud

What To Do

  • Windows:
    1. On the Sophos Cloud managed computer, locate the MCS client log file: MCSClient.log.
    2. Open the file in a text editor such as Notepad and locate the 'INFO' line containing the following text:
      The endpoint identity is
      If you can't find the text, please check the previous log files that have been rotated.
    3. Following the text will be a unique GUID that represents the client.
  • ​Mac:
    1. Open the 'Keychain Access' application in 'Applications' | 'Utilities'.
    2. Locate the 'Sophos' keychain.
    3. Double-click on the 'Sophos Cloud Credentials' item; the 'Attributes' tab shows the endpoint id as the "Account" attribute.

Si vous avez besoin de plus d'informations ou d'instructions, veuillez contacter le support technique.

Évaluez cet article

Très mauvais Excellent