Enabling a diagnostic 'message trail' of Sophos Management Communication System

  • ID de l'article 119608
  • Mis à jour : 22 janv. 2014

This article details how to configure a diagnostic 'message trail' for Sophos Management Communication System (MCS).  Enabling a message trail may be request by Sophos Support to troubleshoot issues. 

Known to apply to the following Sophos product(s) and version(s)

UTM Managed Endpoint (Windows 2000+)
Sophos Cloud

What To Do

  1. Stop the following services:
    • 'Sophos MCS Agent'
    • 'Sophos MCS Client'
  2. Locate the 'Config' directory of MCS:
    • Windows XP/2003: 'C:\Documents and Settings\All Users\Application Data\Sophos\Management Communication System\Endpoint\Config\'.
    • Windows Vista+: C:\ProgramData\Sophos\Management Communication System\Endpoint\Config\'.
  3. Open 'Config.XML' in a text editor such as Notepad.

    Note: It is recommended you first take a backup of the file 'Config.XML' before committing any changes to the current file.

  4. Locate the section:
    <McsCommon></McsCommon>
    Note: if it does not exist it may be created within the main 'Configuration' section.

    Add a new line between the tags (case sensitive):
    <diagnosticTrailEnabled>1</diagnosticTrailEnabled>
    So it reads:
    <McsCommon>
      <diagnosticTrailEnabled>1</diagnosticTrailEnabled>
    </McsCommon>
  5. Save 'Config.xml'.
  6. Start the following services:
    • Sophos MCS Agent'
    • 'Sophos MCS Client'
  7. To confirm enabling message trails has been successful, locate the directory:​
    • Windows XP/2003: 'C:\Documents and Settings\All Users\Application Data\Sophos\Management Communication System\Endpoint\Trail\'.
    • Windows Vista+: C:\ProgramData\Sophos\Management Communication System\Endpoint\Trail\'.
  8. Each message sent will be represented as a XML file where the file name hints at the purpose of the message:
    • Type will be either: 'status', 'event', 'policy'.
    • Component will be: 'SAV', 'ALC' (AutoUpdate), APPSPROXY.
  9. Important: Once you have captured the message files required, remember to disable the setting by repeating the steps above but setting the value to of ​'diagnosticTrailEnabled' to 0 or removing the line '<diagnosticTrailEnabled>1</diagnosticTrailEnabled>'.  
    Failure to do so will fill up the hard disk over time with XML files.

 
Si vous avez besoin de plus d'informations ou d'instructions, veuillez contacter le support technique.

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