The Windows Security Center / Action Center on your computer reports one of the following errors:
Your computer may be at risk. Antivirus software might not be installed. Click this balloon to fix this problem.
Sophos Anti-Virus reports that it might be out of date.
Your antivirus protection may be out of date
For information on how Sophos Anti-Virus (SAV) is determined to be out of date and the changes in this process between later versions of SAV and earlier ones see article 11787.
|Note: We are aware of Standalone customers receiving out of date alerts from Windows Security Center. Update at 17:00 UTC 28th November 2014 - A fix is currently being rolled out to affected standalone installations. If you are still receiving Windows Security Center alerts beyond 19:00 UTC we recommended following the steps detailed below. |
First seen in
Sophos Anti-Virus for Windows 2000+ 9.5.5
- Your local installation of Sophos Anti-Virus is out of date.
- The Windows Security Center performs only basic checks and could incorrectly advise Sophos Anti-Virus is out of date when it is not. It is a known issue that Windows Security Center may not report your anti-virus status properly.
Follow the instructions below to check that the affected computer has downloaded updates to Sophos Anti-Virus recently (according to its updating policy).
What To Do
NOTE: Since the 12th November 2014 we have made security changes to our updating processes for standalone computers (updating directly from Sophos). If encountering the issue detailed in this article we recommended you initially run through the following checks:
- Ensure your username and password are entered correctly. These are case sensitive.
- You have a valid license
- The Primary location is set to 'Sophos' and does not contain a http address. Sophos is an available option in the drop down options.
If the computer has downloaded updates recently, you do not need to take further action.
Confirm your Anti-Virus installation is up to date
- On the endpoint computer open the Sophos main application (double click the Sophos shield).
- On the left hand panel select 'View product information'.
- Under 'Anti-Virus and HIPS' expand the 'Software' section:
- Confirm the 'Last update' field is recent.
- Compare the 'Detection data' version to the Download latest virus identity (IDE) files page (see the 'Sophos Anti-Virus version' column in the table and check the number in brackets).
- Also compare the number of 'Detection identities' to the Download latest virus identity (IDE) files page above.
Note: You may not have exactly the same number of detection identities depending of release and update cycles, but the numbers should be almost the same.
You should now be able to tell whether your installation is out of date or not. See below for what to do next.
My installation is out of date
If your installation of Sophos Anti-Virus is out of date you need to check:
- Your computer it is connected to the network.
- Your computer can connect to the update source (a distribution share on your network or Sophos' warehouse).
- That the credentials for connecting to the update source are correct.
- There are no errors shown in the ALC.log file (in the main application, from the Home screen, select 'View updating log').
- If your update source is a network share, check that Sophos Update Manager has recently downloaded to the share, and that the share itself is not out of date. Use the central console to do this.
My installation is up to date
As mentioned in the Cause section above the Windows Security Center only performs a basic check of the local Anti-Virus product. It may incorrectly decide the Anti-Virus version is out of date. Commonly the issue resolves itself once Sophos AutoUpdate performs a major update (i.e., a monthly engine update) and files the Windows Security Center checks are updated along with small identity files.
Though our Anti-Virus does work with the Windows Security Center if the local copy of Anti-Virus is up to date and you want to avoid the alert from the Windows Security Center you can disable the check. For more information see: Use antivirus software that Windows doesn't find.
Note: Due to changes in the monthly maintenance release schedule, customers will receive the monthly release at staggered intervals over a longer period. A consequence of this change may result in Windows Security Center / Action Center advising your Anti-Virus is out of date.
Therefore if you are currently subscribed to the oldest VDL release within our 3 month rolling period you may see the above alerts appearing.
To resolve the issue upgrade to the latest release.