Sophos Anti-Virus: the Sophos Temp directory is full of $$$ files

  • N°Id de l'article : 43698
  • Mis à jour : 04 nov. 2014

Issue

You have one or more files with a $$$ file extension that are very large in one of the following locations:

  • C:\Documents and Settings\All Users\Application Data\Sophos\Sophos Anti-Virus\Temp
  • C:\ProgramData\Sophos\Sophos Anti-Virus\Temp

First seen in

Sophos Anti-Virus for Windows 2000+

Cause

These are temporary files that have been extracted by the scanning engine while scanning an archive file larger than 1MB and are normally removed when the scan has successfully completed.

If a scan has been forcibly terminated (not cancelled) through ending a Sophos process then the file(s) will remain and must be removed manually.

We are investigating this issue as DEF50386 to see if the files can be automatically cleaned up.

What To Do

  1. Stop the Sophos Anti-Virus service (SavService.exe).
  2. Delete the $$$ files.
  3. Restart the Sophos Anti-Virus service.

 
Si vous avez besoin de plus d'informations ou d'instructions, veuillez contacter le support technique.

Évaluez cet article

Très mauvais Excellent

Commentaires