Sophos Diagnostic Utility (SDU): how to download and install

  • ID de l'article 33533
  • Mis à jour : 25 avr. 2014

The Sophos Diagnostic Utility (SDU) collects vital system information as well as log files for all Sophos products that are installed on the computer.

Windows computers have several options.

  1. Run the tool locally.
  2. Run the tool from your software distribution location.
  3. Download and install the tool (EXE version, ZIP version

Mac OS X computers should use this section.

Linux / Unix computers, SDU is included in the product. Please see Running the Sophos Diagnostic Utility

If you have been asked by Sophos Technical Support to install and run the Sophos Diagnostic Utility on an affected computer, read the instructions below.

Applies to the following Sophos product(s) and version(s)

Sophos Diagnostic Utility

Locating SDU on a Sophos Endpoint

The Sophos Diagnostic Utility is now downloaded as part of the Sophos endpoint package.

Windows Vista/Server 2008 or newer:

  1. Log into the affected computer using an Administrator account.
  2. Open My Computer to C:\ProgramData\Sophos\Autoupdate\Cache\savxp\diagnose\
  3. See Running the Sophos Diagnostic Utility for details of how to run the tool and submit the results to Sophos

Windows 2000/XP/Server 2003 (SAV Version 10.3.6 or lower):

  1. Log into the affected computer using an Administrator account.
  2. Open My Computer to C:\Program Files\Sophos\Autoupdate\Cache\savxp\diagnose\
  3. See Running the Sophos Diagnostic Utility for details of how to run the tool and submit the results to Sophos

Windows XP/Server 2003 (SAV Version 10.3.7 and newer):

  1. Log into the affected computer using an Administrator account.
  2. Open My Computer to C:\Documents and Settings\All Users\Application Data\Sophos\Autoupdate\Cache\savxp\diagnose\
  3. See Running the Sophos Diagnostic Utility for details of how to run the tool and submit the results to Sophos. 

Running SDU directly from your software distribution location

The Sophos Diagnostic Utility is included in the Windows package downloaded by Sophos Update Manager (SUM) for Endpoint Security and Control version 10 and newer. This version of the Sophos Diagnostic Utility does not use an installer, there will be no Start menu links created and will be updated by Sophos AutoUpdate.

The location for SDU will be determined by your SUM bootstrap location (SAV version 10 and newer).

To locate the SDU go to the endpoint computer and:

  1. Log into the affected computer using an Administrator account.
  2. Browse to the network software distribution location containing Sophos for Windows version 10 or newer. On a default Sophos Update Manager installation this will be similar to the following: \\server\SophosUpdate\CIDs\S000\SAVSCFXP\savxp\diagnose
    Note: Replace 'server' with the name of your Sophos server hosting the software distribution location. 'S000' can also vary, you may need to check your available bootstrap locations. This is also known as a Central Installation Directory (CID).
  3. See Running the Sophos Diagnostic Utility for details of how to run the tool and submit the results to Sophos.

Downloading & installing SDU (Windows - Exe version)

If you have been asked to collect system information to troubleshoot a malware problem use the zip version in the next section and not the exe version.

Instructions

  1. Log into the affected computer using an Administrator account.
  2. Visit http://www.sophos.com/tools/sdu153sfx.exe to download the utility. Save it to the Windows desktop.
  3. On the Windows desktop, double-click the sdu153sfx.exe icon to begin the installation. If an Internet Explorer alert asks if you wish to run the software, select Run.
  4. When the License Agreement is displayed, click Accept if you to accept the terms of the agreement and wish to continue the installation.
  5. Check the default destination folder and change it to another location, if necessary, and then click Install.
  6. Once installed, you can choose to run the Sophos Diagnostic Utility immediately or wait until later. Select Yes if you wish to run it now. See Running the Sophos Diagnostic Utility for details of how to run the tool and submit the results to Sophos.

Downloading & installing SDU (Windows - Zip version)

  1. Log into the affected computer using an Administrator account.
  2. Visit http://www.sophos.com/tools/sdu153.zip to download the utility. Save it to the Windows desktop.
  3. On the Windows desktop, double-click on sdu153.zip this should open the archive displaying a folder named sdu.
  4. Drag the folder to your desktop to extract the files (Third party zip archive software may refer to file extracting, see vendor documentation for details).
  5. See Running the Sophos Diagnostic Utility for details of how to run the tool and submit the results to Sophos. 

Downloading & installing SDU (Mac OS X)

Mac OS X 10.4 and 10.5

  1. Go to http://downloads.sophos.com/tools/Sophos Diagnostic Utility.dmg and save the file to your desktop.
  2. See Running the Sophos Diagnostic Utility for details of how to run the tool and submit the results to Sophos.

Mac OS X 10.6 and above

  1. Go to http://downloads.sophos.com/tools/SophosDiagnosticUtility.dmg and save the file to your desktop
  2. See Running the Sophos Diagnostic Utility for details of how to run the tool and submit the results to Sophos.

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