When installing Enterprise Console on a computer with mapped NetWare volumes, the install hangs

  • ID de l'article 113221
  • Mis à jour : 14 mars 2011
Issue
When installing Enterprise Console on a computer with mapped NetWare volumes, the administrative MSI installation (which expands the SUM MSI into the installset share) hangs while doing the MSI action CostInitialize (an internal action).

 

Technical background
The problem is internal to the Windows Installer itself and has no bearing on the SUM installer specifically. Any administrative installation (i.e. msiexec /a) will exhibit the same problem. This is because MSI attempts to discover all network drives that it can deploy to.

Known to apply to the following Sophos product(s) and version(s)

Enterprise Console

Operating systems
The operating systems related to this article if any.

What To Do

The workaround is to remove the NetWare volume mapping (i.e. disconnect the network drive).

 
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