Sophos Update Manager fails to write to a share

  • ID de l'article 119593
  • Mis à jour : 25 oct. 2013

This article provides information on several errors seen when a Sophos Update Manager (SUM) fails to write to a share(s).

Note: You can check both the logviewer.exe program and the SUM trace logs to further confirm if you have one of the following errors (see article 110143 for more information).

Applies to the following Sophos product(s) and version(s)

Sophos Update Manager

No credentials entered for share

Logviewer: Error Deployment to share failed because of an unexpected error. Details: boost::filesystem::create_directory
Error Deployment to share '\\servername\GlobalCatalog\CID\S000' failed to create the directory with error 'boost::filesystem::create_directory'.
Trace log: 2010-02-11 00:03:37 : Cmd-ALL << [I1021][ActionDeployCids-Sub0-1][DispatcherSupplements-2010-02-10T15-03-32-1] Action
'ActionDeployCids-Sub0-1' with caller 'DispatcherSupplements-2010-02-10T15-03-32-1' started...
2010-02-11 00:03:37 : Cmd-ALL << [I1014][C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Working\.\Decoded-
Sub0\F26F7EC0-1302-4DA7-8B6B-A5383051D41A][\\servername\GlobalCatalog\CIDs\S000\SAVSCFXP] Started deploying from source
'C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Working\.\Decoded-Sub0\F26F7EC0-1302-4DA7-8B6B-
8B6BA5383051D41A'
to share '\\servername\GlobalCatalog\CIDs\S000\SAVSCFXP'.
2010-02-11 00:03:37 : Deploy C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Working\.\Decoded-
Sub0\F26F7EC0-1302-4DA7-8B6B-A5383051D41A to \\servername\GlobalCatalog\CIDs\S000\SAVSCFXP
2010-02-11 00:03:37 : Full deployment forced.
2010-02-11 00:03:37 : UPD::Read::Started.
2010-02-11 00:03:37 : Cmd-ALL << [E400B][\\servername\GlobalCatalog\CIDs\S000][SAVSCFXP][F26F7EC0-1302-4DA7-8B6BA5383051D41A][
RECOMMENDED][boost::filesystem::create_directory] The deployment to share '\\servername\GlobalCatalog\CIDs\S000' failed to
create the directory with the error: boost::filesystem::create_directory

2010-02-11 00:03:37 : Cmd-ALL << [E4037][boost::filesystem::create_directory] Deployment to a share failed because of an unexpected error.
Details: boost::filesystem::create_directory
2010-02-11 00:03:37 : Cmd-ALL << [E400D][ActionDeployCids-Sub0-1][DispatcherSupplements-2010-02-10T15-03-32-1] Action
'ActionDeployCids-Sub0-1' with caller 'DispatcherSupplements-2010-02-10T15-03-32-1' failed!
What To Do:

Check whether the path to the share, and the credentials used to connect to it, are entered correctly in the Distribution Point details in the Update Manager.

  1. Double-click the Update Manager in Enterprise Console.
  2. On the Distributions tab, select the a remote share (as listed in the error details).
  3. Click the Configure button and check that the credentials are correct.

Password is wrong

Logviewer: Error Deployment to share '\\servername\GlobalCatalog\CID\S000' failed to connect to the remote share with error 'Could not add network connection to \\servername\GlobalCatalog; user domainName\accountName A Windows API call returned 1326'.
Trace log: 2010-02-11 00:31:58 : Cmd-ALL << [I1021][ActionDeployCids-Sub0-1][DispatcherPrograms-2010-02-10T15-31-29-2] Action
'ActionDeployCids-Sub0-1' with caller 'DispatcherPrograms-2010-02-10T15-31-29-2' started...
2010-02-11 00:32:00 : Cmd-ALL << [E4033][\\servername\GlobalCatalog\CIDs\S000][SAVSCFXP][F26F7EC0-1302-4DA7-8B6BA5383051D41A][
RECOMMENDED][Could not add network connection to \\servername\GlobalCatalog; user servername\Administrator A
Windows API call returned error 1326] The deployment to share '\\servername\GlobalCatalog\CIDs\S000' failed to connect with the
error: Could not add network connection to \\servername\GlobalCatalog; user servername\Administrator A Windows API call returned error
1326
2010-02-11 00:32:00 : Cmd-ALL << [E400D][ActionDeployCids-Sub0-1][DispatcherPrograms-2010-02-10T15-31-29-2] Action
'ActionDeployCids-Sub0-1' with caller 'DispatcherPrograms-2010-02-10T15-31-29-2' failed!
What To Do:

Check that the credentials used to connect to the share entered correctly in the Distribution Point details in the Update Manager.

  1. Double-click the Update Manager in Enterprise Console.
  2. On the Distributions tab, select the a remote share (as listed in the error details).
  3. Click the Configure button and check that the credentials are correct.

Wrong permissions on the share

Logviewer: Error Deployment to a share failed because of an unexpected error. Details: boost::filesystem::create_directory
Error Deployment to share '\\servername\GlobalCatalog\CID\S000' failed to create the directory with error 'boost::filesystem::create_directory'.
Trace log: 2010-02-11 00:41:26 : Deploy C:\Documents and Settings\All Users\Application Data\Sophos\Update
Manager\Working\.\Decoded-Sub0\F26F7EC0-1302-4DA7-8B6B-A5383051D41A to
\\servername\GlobalCatalog\CIDs\S000\SAVSCFXP
2010-02-11 00:41:26 : Full deployment forced.
2010-02-11 00:41:26 : UPD::Read::Started.
2010-02-11 00:41:26 : Cmd-ALL << [E400B][\\servername\GlobalCatalog\CIDs\S000][SAVSCFXP][F26F7EC0-1302-4DA7-8B6BA5383051D41A][
RECOMMENDED][boost::filesystem::create_directory] The deployment to share
'\\servername\GlobalCatalog\CIDs\S000' failed to create the directory with the error: boost::filesystem::create_directory
2010-02-11 00:41:26 : Cmd-ALL << [E4037][boost::filesystem::create_directory] Deployment to a share failed because of an
unexpected error. Details: boost::filesystem::create_directory
2010-02-11 00:41:26 : Cmd-ALL << [E400D][ActionDeployCids-Sub0-1][DispatcherPrograms-2010-02-10T15-41-08-3] Action
'ActionDeployCids-Sub0-1' with caller 'DispatcherPrograms-2010-02-10T15-41-08-3' failed!
What To Do: Check the share folder permissions are correct by using Windows Explorer to browse to the share/folder.

No Modify Security Permission

Logviewer: Error Deployment to share '\\servername\GlobalCatalog\CID\S000' failed to copy the RMS configuration files with error 'Windows Endpoint Security and Control'.
Trace log: 2010-02-11 01:32:37 : CID Deploy C:\Program Files\Sophos\Enterprise Console\SUM\cac.pem to
\\servername\GlobalCatalog\CIDs\S000\SAVSCFXP\cac.pem
2010-02-11 01:32:37 : Cmd-ALL << [E4023][\\servername\GlobalCatalog\CIDs\S000][SAVSCFXP][F26F7EC0-1302-4DA7-8B6BA5383051D41A][
RECOMMENDED][boost::filesystem::remove] The deployment to share '\\servername\GlobalCatalog\CIDs\S000'
A5383051D41A][failed to copy the RMS config files with the error: boost::filesystem::remove
2010-02-11 01:32:37 : Cmd-ALL << [E400D][ActionDeployCids-Sub0-1][DispatcherSupplements-2010-02-10T16-32-31-1]
Action 'ActionDeployCids-Sub0-1' with caller 'DispatcherSupplements-2010-02-10T16-32-31-1' failed!
What To Do: Ensure the share folder permissions have the modify security permission set.


 
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