When viewing the Enterprise Console error code "unspecified error 0x829F0001" is shown

  • ID de l'article 117712
  • Mis à jour : 23 nov. 2013

Issue

When Enterprise Console is open, the following error message is shown:

Unspecified error
----- [outer exception] -----
-- error: 0x829F0004
-- facility: Sophos Management Service Transient Exception
at 1
at void __thiscall
DashboardHtmlFormatter::UpdateDataFromManagementService(void)
at class ATL::CComPtr __thiscall
DashboardHtmlFormatter::CreateDashboardXML(bool)
at void __thiscall Dashboard::UpdateDisplay(bool)
at void __thiscall Dashboard::Refresh(bool)
at void __thiscall CMainFrame::OnTimer(unsigned int,void (__stdcall
*)(struct HWND__ *,unsigned int,__w64 unsigned int,unsigned long))

The following errors may also be seen in the 'Sophos-Management-Services.log' file:

ERROR {Sophos.Management.Data.SqlConnectionContext.OpenConnection} ==> Retry execution countdown value is 0. Re-throwing the connection error ...

ERROR {Sophos.Management.Data.SqlConnectionContext.OpenConnection} ==> Failed to open connection. Retry countdown value = 5

System.Data.SqlClient.SqlException: Cannot open database "SOPHOSXX" requested by the login. The login failed.
Login failed for user '[Domain\User]'.

First seen in

Enterprise Console 4.5.1

Cause
The connection between the Sophos Management Service and the Microsoft SQL Server instance has been interrupted. 

What To Do

  1. Close Enterprise Console.
  2. Restart the 'Sophos Management Service' and 'SQL Server (Sophos)' service 
    1. Start | Run | type: services.msc and press Enter.
    2. Scroll down to the aforementioned services.
    3. Right-click on them and choose 'restart'.
  3. Re-open Enterprise Console.

Note: If this issue persists, ensure you are running the latest version of Sophos Enterprise Console and the latest version of Microsoft .NET on the Sophos management computer.

 
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