The following error is returned when the user attempts to open the Control Centre:
a0050013 Cannot access CSIDL_APPDATA folder. Reason: Unspecified error.
Sophos Product and Version
Sophos Control Centre 2.0.1
Windows 2003 SP1
What to do
On the server, check the permissions in the folder
C:\Documents and Setting\All Users\Application Data\Sophos.
It should have:
- Administrators - Full Control
- Creator Owner - Special Permission (Full Control on all subfolders and files)
- Power Users - Modify, Read and Execute, List, Read and Write
- System - Full Control
- Users - Read and Execute, List, Read and Special
You can then clear the alert from the Control Centre.