SafeGuard Management Center / Policy Editor does not start after upgrade from version 5.60.x to 6.10.0

  • ID de l'article 120731
  • Mis à jour : 04 avr. 2014

SafeGuard Management Center / Policy Editor does not start after upgrade from version 5.60.x to 6.10.0.

Symptom: When starting the MC/PE the loading screen shortly flashes and closes itself again.  

The issue occurs on machines where all of the following conditions apply:

  • the upgrade was done from version 5.60.0 or 5.60.1 (version 6.0x is not affected)
  • a 64bit version of the Operating System is used
  • the MC/PE is installed alone, without additional SafeGuard components (e.g. SafeGuard Server or Client)

Applies to the following Sophos product(s) and version(s) 


SafeGuard Management Center 6.10.0
SafeGuard Management Center 5.60.1
SafeGuard Management Center 5.60.0
SafeGuard Easy 6.10.0
SafeGuard Easy 5.60.1
SafeGuard Easy 5.60.0

Operating system

all supported 64bit Operating Systems

 

What To Do

  1. Run a "repair" installation on the Management Center / Policy Editor installer package
  • switch to | Control Panel | Programs and Features |
  • select the SafeGuard Management Center / Policy Editor
  • choose repair in the context menu or use the corresponding button  

 
Si vous avez besoin de plus d'informations ou d'instructions, veuillez contacter le support technique.

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