SafeGuard Enterprise Device Encryption has been installed and an encryption policy was configured, but the encryption does not start.

  • ID de l'article 120457
  • Mis à jour : 04 avr. 2014

Issue

SafeGuard Enterprise Device Encryption has been installed on the machine and an encryption policy was configured, but the encryption does not start. In addition, the machine does not show the SafeGuard POA at startup.

First seen in

SafeGuard Device Encryption

Operating systems
Windows 7

Cause

SafeGuard Enterprise Device Encryption module does not support installations on Dynamic and GPT disks.

What To Do

To verify if the machine has been setup with GPT or Dynamic disks,

  • open an administrative command prompt on the affected client
  • start the "DISKPART" utility
  • run the "LIST DISK" command

If you see an " * " beneath "Gpt", the machine has to be re-installed using MBR layout instead of GPT layout, before SafeGuard Enterprise Device Encryption module can be installed.

If you see an " * " beneath "Dyn", the disk has to be converted to a basic disk first, before SafeGuard Enterprise Device Encryption module can be installed.

Related Article: Installation of SafeGuard Encryption Client stops with Error 5009

 
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