It is currently not possible to update a SafeGuard client direct from version 5.50.0 to 5.50.1 on Windows Vista 64-bit.
This only applies to installations on Windows Vista 64-bit. No other operating systems are affected.
Known to apply to the following Sophos product(s) and version(s)
SafeGuard Enterprise Device Encryption 18.104.22.168
SafeGuard Easy 22.214.171.124
Windows Vista 64-bit
What To Do
In order to update a SafeGuard client from version 5.50.0 to 5.50.1 on a Vista 64-bit client you must:
- Uninstall SafeGuard Easy / Enterprise 126.96.36.199 from the client.
- Install SafeGuard Easy / Enterprise 188.8.131.52 on to the client