SafeGuard Enterprise Device Encryption: uninstallation fails on 64-bit Windows Vista or Windows 7 using ActivIdentity ActivClient for token logon

  • ID de l'article 111736
  • Mis à jour : 11 août 2010

Issue
Uninstallation fails on 64-bit versions of Windows Vista and Windows 7 on systems that use ActivIdentiy ActivClient for token logon. The following error message is displayed:

Some components could not be removed.

Known to apply to the following Sophos product(s) and version(s)

SafeGuard Device Encryption 5.50.1

Operating System
Windows Vista 64-bit
Windows 7 64-bit

What To Do

  1. In the SafeGuard Enterprise Management Center, go to Policy tab and select the "Specific Machine Settings" Policy.
  2. Change the PKCS#11 module (Module name - setting) from ActivClient to one of the other options (doesn´t matter which one).
  3. Apply the changes to the client.
  4. Restart the client and then retry the uninstallation.

 
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