Following installation of SafeGuard Enterprise, you cannot log in as an additional user via Remote desktop

  • ID de l'article 110270
  • Mis à jour : 03 janv. 2014
Issue
Following installation of SafeGuard Enterprise, you cannot log in as an additional user via Remote desktop.

Sophos product and supported operating systems
SafeGuard Enterprise version 5.35.3.35 and above

Operating System
All supported Operating Systems

Description
Since SafeGuard Enterprise version 5.35.3.35, logging on to the SGN Client PC via Remote Desktop has been supported. However, the following restrictions apply to remote logon:

  • SafeGuard Enterprise only allows one user session, so when a remote user logs on to the system, the remote connection attempt will fail unless the currently running session is shut down.
  • Remote logon with token is not supported.
  • A remote session does not have access to the user key ring. Only the machine key is available.
  • Access to key ring after closing a remote session.
    A user's key ring is no longer accessible after an established remote session has been closed. The client machine has to be rebooted in order to restore full access to the user's key ring. Just logging off and on is not sufficient to regain access to the key ring.

 
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